Shipping

*Delivery times are based on business days, and are estimates only. They are quoted for delivery to metro areas only and can vary depending on your location. These do not include delays caused by shipping couriers, busy sale periods, credit card verification processes, customs holds, public holidays and any other delay outside of our control.

We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will be held and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be canceled and refunded.

**Currency conversions are estimates only and the total amount you are charged will depend on the exchange rate and processing fees your bank charges you. Your order will convert back to USD at checkout if you are using our currency converter, and will be processed in USD. The conversion rate you are charged will be decided by your bank. While most exchange rate systems are very similar, we can't guarantee the exchange rate we are using to display an approximate price to you on our site will be the same exchange rate that your bank uses when processing your transaction.

INTERNATIONAL TAXES & DUTIES

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises.

DELIVERY | DHL

Orders sent express via DHL use a signature service. This means that if delivery is attempted while no one is home the courier will leave a card in your letterbox or attempt to contact you to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted. Please note, if you request your delivery method be updated to a different address or provide DHL with authority to leave, you are waiving your right to any form of reimbursement or re-delivery if your order is not delivered, stolen or lost. We do not recommend altering our signature on delivery service for this reason.

DELIVERY | STANDARD

This standard service has less scan events than our express service which means that in some instances, there may be a period of time between when a parcel leaves to when it is processed in the destination country that the tracking number we provide may not show any tracking information.

To avoid any concerns with delivery, we recommend providing a business address to ensure your order is signed for when delivery is attempted. If delivery is attempted when no one is home, your parcel should be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes.

PRE-ORDERS

Pre-orders will not be shipped until the estimated shipping date mentioned on the product page. Any non pre-order available items on your order will be shipped immediately and your pre-order will be sent in a separate parcel when it arrives. Please note, we are unable to give exact shipping dates for pre-orders other than the indicative time displayed on the product information page, however we will make every effort to contact you if your order is going to be delayed.

Please note, we are not able to cancel any orders for pre-order styles unless stated otherwise.

EDITING ORDERS & ADDRESSES

Please check your billing and shipping information very carefully before you place your order as our dispatch team processes orders quickly and is unable to make changes to orders once they are received. We do not amend addresses for security reasons once an order has been processed.

CUSTOMS HOLDS

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us via our Contact Us page and we will investigate your delivery on your behalf.

SHIPPING DELAYS DURING SALE PERIODS & PUBLIC HOLIDAYS

Due to the huge response we receive during sale and promotional periods, there are times when we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during sale times, as well as any public holidays when our dispatch centre is closed.

For all other international shipping, shipping times will vary based on your local postal service and we recommend placing your order as early as possible. Please note, these dates are NOT guarantees and are to be used as a guide only. Shipping estimates are based on dates provided to us by shipping couriers, however delivery timeframes can be impacted by volume and delivery location. We are not responsible for parcels that are not delivered in time to public holidays or celebrations.